Terms and Conditions

TERMS & CONDITIONS

Account Registration and Security

To access and make purchases on Antennix, users must create an account. During registration,
you are required to provide accurate, complete, and up-to-date information, including a valid
email address and a secure password. Upon registering, you will receive a verification email to
confirm the authenticity of the provided email address. Verifying your email is mandatory to
complete the registration process and gain full access to our services.
Users are solely responsible for maintaining the confidentiality of their login credentials. We
recommend creating a strong password to protect against unauthorized access. Antennix
securely encrypts all user passwords and employs appropriate measures to safeguard user
information.
You agree to notify us immediately of any unauthorized use of your account, password, or any
other breach of security. Antennix will not be liable for any losses arising from unauthorized use
of your account due to a failure to maintain the confidentiality of your account information.
Please note that sharing your account details or allowing others to use your account is strictly
prohibited. Each user must register separately. In case of any violations, Antennix reserves the
right to suspend or terminate accounts without notice.
By creating an account, you accept these terms and agree to adhere to our policies regarding
account security and confidentiality.

Product Guarantee and Inspection Policy

At Antennix, we are committed to delivering high-quality, physical hardware products to our
customers. We offer a product guarantee that covers scenarios where a product arrives in a
damaged condition or if the product received does not match your order specifications. In such
cases, you must notify us promptly through our customer support channels and provide the
necessary details and evidence, such as photographs of the product and the packaging.
Upon receiving your complaint, Antennix will initiate an inspection process to assess the
condition of the product and verify the reported issue. This process is crucial to determine if the
damage or discrepancy occurred during shipping or was a result of other factors beyond our
control. If our inspection reveals that the product was indeed damaged in transit or that you
received an incorrect item, we will arrange for a replacement or a refund as per our policy.
However, if the inspection finds no fault or discrepancy attributable to Antennix—such as
damage caused by improper handling by the customer or unauthorized tampering—Antennix
reserves the right to deny any replacement or refund. It is important to note that our liability only
extends to issues verified as originating from our side, and we are not responsible for damages
caused after delivery.

Customers are encouraged to inspect their purchases upon delivery and report any issues
immediately to facilitate a smooth inspection and resolution process. By accepting this guarantee
policy, customers acknowledge and agree to our inspection procedures and limitations on
liability.

Pricing, Taxes, and Payment

Antennix is committed to transparent pricing for all its products. The actual price of each
product is clearly displayed on the website, along with the applicable taxes and delivery charges.
The total price payable by the customer includes the product price, the relevant taxes, and any
delivery charges that may apply based on the chosen shipping method.

Breakdown of Total Price

The total price of an order is calculated as follows:
 Product Price: The listed price for each product.

  • Product Price: The listed price for each product.
  • Taxes: Applicable taxes based on government regulations (such as GST).
  • Delivery Charges: Costs associated with delivering the product, which may vary
    depending on the delivery method and destination.

    For orders that include discounts or promotional offers, the discount applies exclusively to the
    product price. Taxes and delivery charges are calculated separately and remain unchanged even
    if a discount is applied. This ensures clarity in the pricing structure and allows customers to
    understand exactly how the final amount is derived.

Payment Policy

We utilize Razorpay as our exclusive payment gateway, offering secure and seamless payment
processing for all transactions. Customers are required to complete their payments through
Razorpay, as Antennix does not currently support alternative payment methods, such as cash on
delivery, direct bank transfers, or other online payment gateways.
By making a purchase, customers agree to the displayed prices, the calculation of taxes and
delivery charges, and the use of Razorpay for secure payments. Antennix reserves the right to
modify product prices, discounts, and delivery charges as needed, and customers are encouraged
to review the pricing details at the time of checkout.

Shipping and Delivery

Antennix offers reliable shipping services for both domestic and international customers. We
strive to ensure that all orders are delivered in a timely manner while providing flexibility in
shipping options to suit our customers’ needs.

Domestic Shipping

For orders within India, Antennix delivers products within 2-10 business days from the date of
dispatch. The delivery timeline may vary slightly based on the customer’s location, regional
holidays, and other factors affecting logistics.

International Shipping

Antennix also offers international shipping, allowing customers from various countries to
purchase our products. The typical delivery time for international orders is 5-15 business days
from the date of dispatch. Shipping times may vary depending on the destination country and
customs regulations.

Shipping Options

1. Direct Shipping: Products are delivered directly to the customer’s provided address
through our partnered courier services. This is the standard shipping method, and delivery
charges are calculated based on the delivery location and chosen shipping speed.
2. Pickup: For customers who prefer to collect their orders in person, Antennix offers a
pickup option. Customers can pick up their orders from our parent company, Synergy
Telecom Pvt. Ltd., located at WA47, Saini Chowk, Budhella, Vikaspuri, New Delhi –
110018. Pickups are available between 10 AM to 6 PM. To ensure a smooth pickup
process, customers are advised to bring a copy of their order confirmation email or
receipt.

Product Returns and Exchanges

In the event that a customer needs to return or exchange a product, they must initiate the return
process within 15 days of the product’s delivery. Requests made after this period may not be
accepted. Returns or exchanges are subject to our inspection policy, and if the product is found to
be ineligible for return due to reasons not related to Antennix, the company reserves the right to
reject the request.
By choosing either direct shipping or pickup, customers agree to the outlined shipping timelines
and policies. It is recommended to check all delivery-related information during checkout to
avoid any inconvenience.

Return and Cancellation Policy

At Antennix, we prioritize customer satisfaction and strive to provide quality products.
However, we understand that sometimes issues may arise, and therefore, we have established
clear guidelines for returns and cancellations.

Return Policy

Returns are permitted only if the product received is damaged or incorrect. If you encounter such
an issue, you should immediately contact our customer support team with detailed information,
including images or videos, to validate the condition of the product. We will then initiate a
thorough inspection process.
1. Inspection Process: Upon receiving a return request, Antennix will arrange an
inspection to verify the claimed damage or incorrect delivery. This involves a detailed
review of the product, packaging, and any supporting evidence provided by the customer.
If the product is found to be damaged due to manufacturing or transit issues, or if an
incorrect item was sent, the return request will be approved.
2. Approval or Rejection: If the inspection confirms that the product is damaged or
incorrect, we will either offer a replacement or process a refund based on the customer’s
preference. However, if the inspection shows no fault on our side or finds that the
damage was caused due to misuse or mishandling after delivery, Antennix will not be
responsible for issuing a refund or replacement.
3. Time Frame: All return requests must be initiated within 15 days of receiving the
product. Any return requests made beyond this window will not be accepted.

Cancellation Policy

Antennix follows a strict no-cancellation policy once an order is placed and confirmed. After an
order is processed, it cannot be canceled or modified. This policy is in place to maintain the
efficiency of our order processing and delivery system.

Return Shipping Charges

If a return is approved, customers are responsible for any shipping costs associated with
returning the product. Antennix will not bear the return shipping charges unless the return is a
result of a mistake on our end, such as shipping an incorrect item.
By making a purchase with Antennix, customers agree to this return and cancellation policy. We
recommend thoroughly reviewing product details and confirming orders before proceeding to
avoid any inconveniences.

Discount Policy

At Antennix, we are committed to providing our customers with competitive pricing and
exceptional value through our discount policies. Our discounts are structured to reward bulk
purchases and enhance customer satisfaction.

Main Discount

Our Main Discount is valid for a period of two years from the launch of our website. This
discount structure is designed to encourage larger purchases by offering progressively higher
discounts based on the quantity of products ordered:
1. 20% Off: Available for purchases of 1 to 20 product units.
2. 25% Off: Applicable for purchases of 21 to 49 product units.
3. 30% Off: Offered for purchases of 50 to 1,000 product units.
4. 35% Off: Reserved for orders of 1,001 or more product units.
This tiered discount structure allows our customers to maximize their savings based on the
volume of their orders, making it an ideal choice for bulk buyers.

Seasonal Discounts

In addition to our Main Discount, Antennix may also introduce seasonal discounts throughout
the year. These limited-time promotions aim to provide our customers with even greater savings
and may vary in percentage and eligibility criteria. Seasonal discounts will be communicated
through our website and promotional materials, ensuring that customers are aware of the
available savings opportunities.

Terms and Conditions

  • All discounts apply only to the actual product price; taxes and delivery charges remain unchanged regardless of the discount applied.
  •  Discounts cannot be combined with other offers or promotions unless explicitly stated.
  • Customers should note that discount eligibility is determined at the time of purchase
    based on the total number of units ordered.

By taking advantage of our discount policy, customers can enjoy significant savings while making purchases that meet their telecommunications needs. We encourage customers to review
our offerings and take full advantage of the available discounts to enhance their buying
experience with Antennix.

User Content

At Antennix, we value the voices of our customers and encourage users to share their
experiences with our products and services. We believe that customer feedback is essential for
improving our offerings and enhancing the overall shopping experience.

Posting Reviews and Feedback

Users are invited to post reviews, comments, and feedback about the products they purchase on
our website. This content not only helps potential buyers make informed decisions but also
provides us with valuable insights into how we can improve our products and services.

Rights to User Content

By submitting reviews or any content to Antennix, you grant us the right to use this feedback in
various promotional and informational contexts. This includes, but is not limited to:

 

  • Promotional Materials: User reviews may be featured in marketing campaigns,
    advertisements, and social media posts to showcase customer satisfaction and product
    quality.
  • Website Content: Submitted reviews may be displayed on our website to inform and
    guide other customers in their purchasing decisions.
  • Internal Use: Feedback may be analyzed internally to assess product performance,
    customer satisfaction, and to help us identify areas for improvement.


Guidelines for Submitting Content

We encourage users to provide honest, constructive, and relevant feedback. To ensure a positive
environment, we ask that all submissions adhere to the following guidelines

  • Respectful Language: Please refrain from using offensive, abusive, or inappropriate
    language.
  • Product Relevance: Ensure that reviews are specific to the products purchased and based
    on your genuine experience.
  • No Confidential Information: Do not share personal information, such as addresses or
    phone numbers, in your reviews.

     By participating in our user content section, you contribute to a community of informed
    consumers and help us maintain the highest standards of service at Antennix. Thank you for
    sharing your thoughts with us!

Intellectual Property

At Antennix, we take pride in the originality and creativity of our brand, which encompasses our
website, logos, product images, and all associated content. Our intellectual property is a
cornerstone of our identity and represents the dedication and effort we put into delivering quality
products and services to our customers.

Ownership of Content

All content on the Antennix website, including but not limited to:

  • Logos: Our distinctive logos symbolize our brand and its values.
  • Product Images: High-quality images of our products showcase their features and
    quality.
  • Website Design: The layout, graphics, and overall design of our website are unique to
    Antennix.

This content is the exclusive property of Antennix and is protected under copyright, trademark,
and other applicable laws.

Restrictions on Use

By agreeing to these terms and conditions, users acknowledge and agree to the following
restrictions:

  •  No Unauthorized Use: Users cannot use, reproduce, modify, or distribute our logos,
    product images, or any other content without obtaining prior written permission from
    Antennix. Unauthorized use of our intellectual property may result in legal action.
  •  No Imitation: Users are prohibited from creating websites or any other platforms that
    replicate or closely resemble Antennix or its services. Our website is a private and
    unique platform, and any attempt to imitate it undermines the integrity of our brand.

Protection of Intellectual Property

We reserve the right to take appropriate legal action against anyone who infringes upon our
intellectual property rights. This includes, but is not limited to, unauthorized use of our logos,
images, or website design. We are committed to protecting our brand and the hard work that goes
into maintaining the quality and reputation of Antennix.


By shopping with us, you help us uphold the value of our brand and its intellectual property,
allowing us to continue delivering exceptional products and services. Thank you for your
understanding and support!

Legal Compliance and Governing Law

At Antennix, we are committed to ensuring that our operations and services adhere to all
applicable laws and regulations in the jurisdictions where we operate. This section outlines our
approach to legal compliance and the governing laws that apply to our terms and conditions.

Compliance with Laws

As an e-commerce platform, Antennix complies with a variety of commercial and consumer
protection laws, including but not limited to:

  • Consumer Protection Act: This act safeguards the rights of consumers and provides guidelines for fair trading practices. Antennix is dedicated to ensuring that all transactions are conducted fairly, and that products are accurately described, allowing customers to make informed purchasing decisions.
  • Information Technology Act: This legislation governs electronic commerce and online
    transactions in India. It establishes rules for data privacy, cybersecurity, and electronic
    contracts, ensuring that customer information is handled securely and ethically.
  • Goods and Services Tax (GST) Regulations: As a commercial entity, we comply with
    GST laws, ensuring that applicable taxes are accurately calculated and transparently
    displayed at the time of purchase.
  • Intellectual Property Rights: Antennix adheres to laws protecting intellectual property,
    ensuring that all content on our website is original or properly licensed.

     

Governing Law

These terms and conditions, along with any disputes arising out of or related to them, are
governed by the laws of India. By accessing our website and purchasing our products, you agree
to the following:

  •  Jurisdiction: Any legal proceedings related to these terms will be conducted in the courts
    located in India. Users consent to the jurisdiction of these courts and waive any
    objections to the venue.
  •  Compliance Obligation: Users are responsible for ensuring that their use of the
    Antennix website complies with all local laws and regulations applicable to them. This
    includes any laws specific to their geographic location or relevant to the nature of their
    purchase.

Changes in Legal Framework

Antennix reserves the right to update its terms and conditions to reflect changes in laws and
regulations or to adapt to new legal requirements. We encourage users to review our terms
periodically to stay informed about our practices and legal obligations.
By shopping with Antennix, you acknowledge your understanding of these legal requirements
and agree to comply with all applicable laws while engaging with our services.

Thank you for your cooperation in helping us maintain a legally compliant and trustworthy e-commerce
environment! 

Modifications to Terms and Conditions

At Antennix, we recognize that our business environment and legal obligations may evolve over
time. Therefore, we reserve the right to modify these Terms and Conditions at any time without
prior notice. This proactive approach ensures that our policies remain current, transparent, and
reflective of any changes in our operational practices or relevant legal frameworks.

Effective Date of Changes

Any modifications to these Terms and Conditions will take effect immediately upon posting on
this page. We will clearly indicate the date of the last update at the top of the Terms and
Conditions section to inform users of any recent changes. It is the responsibility of our users to
regularly review this section to stay informed about our policies and practices.

Continued Use Implies Acceptance

By continuing to access or use the Antennix website after any modifications have been posted,
you acknowledge and agree to abide by the updated Terms and Conditions. Your ongoing use of
our website constitutes your acceptance of the new terms, and we encourage you to familiarize
yourself with any changes that may affect your rights and responsibilities.

User Responsibility

We understand that changes to terms and conditions may raise questions or concerns. If you have
any inquiries regarding the modifications or how they may impact your use of the website, we
invite you to reach out to us directly. Our support team is available to assist you with any
clarifications or guidance you may need.

  •  Contact Information: For questions or concerns related to the Terms and Conditions or
    your experience with Antennix, please contact us at antennix@rfconnector.in . We
    value your feedback and are committed to addressing any issues you may encounter.
    By staying informed and engaged, you contribute to creating a positive and transparent shopping
    experience at Antennix. Thank you for your understanding and cooperation as we continue to
    enhance our services and offerings. 
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