Shipping Policy

At Antennix, we believe in providing our customers with a comprehensive and streamlined shipping experience, ensuring that your orders reach you in optimal condition and on time. This shipping policy outlines our approach to handling deliveries, the pricing structure for shipping, partnerships with delivery services, and various additional details to ensure a transparent process. We aim to provide clarity regarding shipping costs based on product weight, delivery timeframes, and the support options available for international orders, among other aspects.

This policy covers everything you need to know, whether you’re ordering within India or from an international location. We want to ensure that your experience with Antennix is seamless, which is why we work with some of the best delivery partners in the industry.

1. Shipping Charges Based on Product Weight

Understanding the varied needs of our customers, we offer a weight-based shipping cost structure that ensures fairness and transparency. While each order has its own specifications based on the product(s) you select, we’ve implemented a simple and clear pricing model based on weight categories:

• For products weighing less than 1 kg: A shipping cost of ₹200 will be applied to your order. This tier is designed for smaller items that may not require extensive packaging or logistical efforts but still need to be handled with care.

• For products weighing between 1 kg and 2 kg: A shipping cost of ₹400 will be applied. Items in this weight category often involve slightly more complex shipping processes, requiring additional packaging materials or resources to ensure safe delivery.

• For products weighing between 2 kg and 3 kg: A shipping cost of ₹600 will be charged. Larger, heavier products in this weight range often necessitate more durable packaging and specialized handling. While our delivery partners work to keep costs as low as possible, this weight category reflects the extra effort involved.

• For products weighing more than 3 kg: Additional charges may apply depending on the specific weight and dimensions of the product. Our support team will reach out to you with an accurate shipping cost if your order falls into this category.
  We encourage you to contact our customer service team for any orders involving heavier products, as shipping options may vary based on your location and the logistical needs involved.

By structuring our shipping costs this way, we aim to accommodate a wide range of products while ensuring that delivery remains affordable and efficient. Additionally, the pricing model ensures that customers ordering smaller, lighter items won’t be overcharged, while those purchasing bulkier items will have the necessary services provided.

2. Delivery Partners and Services

To ensure the timely and safe delivery of your products, Antennix partners with multiple renowned shipping and logistics companies. These companies have been selected based on their reliability, reach, and customer service. Currently, our delivery partners include:

• Blue Dart: A leading courier service in India, known for its wide delivery network and prompt services.
• FedEx: One of the most recognized global logistics brands, offering international and domestic shipping solutions.
• DHL: An international logistics leader that ensures swift and secure deliveries worldwide.
• Delhivery: An emerging Indian courier company that specializes in e-commerce deliveries.
• India Post: The government-run postal service, ideal for reaching even the most remote parts of the country.

Depending on your location and the type of product being shipped, we may use any of the above delivery partners to complete your order. Once your package has been dispatched, you will receive an email confirmation along with a tracking number, which can be used to monitor the shipment’s progress.

Our delivery partners are chosen to accommodate a range of delivery needs, whether it’s express service, standard shipping, or heavy product handling. With the capability to deliver across India and internationally, our customers can rest assured that their orders are in good hands.

3. Estimated Shipping Timeframes

• Domestic Deliveries (India): Orders shipped within India typically take between 5 to 7 business days for standard delivery. However, delivery times may vary depending on your location. If you are in a metropolitan area, you may receive your order faster, whereas deliveries to rural or remote areas may take longer.

• International Deliveries: For international orders, estimated delivery times range from 10 to 15 business days, depending on your country of residence, customs clearance, and other external factors.

Please note that these are standard delivery times, and there may be delays during holiday seasons, public holidays, or other unforeseen circumstances such as natural calamities or pandemics.

4. Packaging and Handling

All products are carefully packaged to ensure that they arrive at your doorstep in excellent condition. For fragile or sensitive items, we use additional protective materials such as bubble wrap, foam, or custom-made boxes. Larger items may be packed in durable cardboard boxes, and heavier products may include specialized packaging to prevent damage during transit.

In addition to ensuring the safety of your products, our packaging solutions are designed to be eco-friendly wherever possible. We make use of recyclable materials and minimize plastic use in our packaging process, thereby reducing the environmental impact of our shipments.

5. Pricing Adjustments and Hidden Costs

In rare cases, we may need to adjust the shipping or product prices after an order has been placed. Such adjustments may occur due to unforeseen circumstances such as increased carrier fees, fuel surcharges, or delivery to remote areas not covered by standard services.

If any adjustments are necessary, we will inform you before the product is shipped. In cases where delivery costs exceed our flat-rate structure (especially for orders weighing more than 3 kg), our support team will reach out to provide a detailed breakdown of the additional charges.

6. International Orders and Customs Duties

For customers ordering from outside India, there may be additional customs duties, import taxes, and handling fees levied by the destination country’s customs authorities. These charges are not included in the product or shipping costs at the time of checkout and are the responsibility of the customer upon receipt of the goods.

Please be aware that customs policies vary widely from country to country. We advise our international customers to contact their local customs office for information regarding customs duties and taxes before placing an order.

7. Order Processing and Dispatch Times

Orders are processed within 1 to 2 business days of order confirmation. If there are any issues with stock availability, we will notify you immediately and offer alternative products or a full refund, depending on your preference.

Once an order is processed, it will be dispatched for shipping. Depending on the delivery partner and the destination, you will receive a notification once your order is on its way, along with the necessary tracking information.

8. Returns, Refunds, and Exchanges

In the unlikely event that your product is damaged or defective upon arrival, please reach out to our customer support team within 48 hours of receiving the order. We will arrange for the return of the product and provide you with a replacement or refund as per our return policy.

Please ensure that the product is in its original packaging and unused condition before initiating a return. Failure to comply with these guidelines may result in the denial of your return or exchange request.

Additionally, Antennix reserves the right to charge a restocking fee for certain returned items, depending on the nature of the product and the condition in which it is returned.

9. Delivery Attempt and Failure

If a delivery attempt is made and no one is available to receive the package, our courier partners will attempt redelivery up to two additional times. In the event of failed delivery attempts due to incorrect address information or unavailability of the recipient, the package may be returned to us.

In such cases, customers will be required to bear the cost of reshipping the order.

10. Delivery Timeline

Our goal is to ensure timely deliveries for all our customers, regardless of location. The delivery timeframe for your order will depend on your location and the weight of the product(s). We offer the following delivery estimates:

• For domestic deliveries:
  • Metro cities: 2 to 7 business days
  • Tier 2 and Tier 3 cities: 5 to 10 business days
  • Remote or rural areas: up to 12 business days
• For international deliveries:
  • North America and Europe: 5 to 15 business days
  • Southeast Asia: 7 to 10 business days
  • Other regions: 15 to 20 business days

In rare circumstances such as holidays, strikes, or natural calamities, these timelines may be extended. Once your order has been shipped, you will receive a tracking number that allows you to monitor your package in real time. If there are any delays, our customer support team will notify you with updates.

10. Customer Support

For any further questions related to shipping, order tracking, or delivery issues, please contact our customer support team. We are available to assist you with any shipping-related concerns to ensure that your Antennix shopping experience is smooth and hassle-free.

You can reach us through:

• Email: antennix@rfconnector.in
• Phone: +91 7217885947

We hope this detailed shipping policy provides you with all the information you need regarding the delivery of your Antennix orders. We look forward to serving you and ensuring that your shopping experience with us is seamless and satisfactory.